Privacy Policy
Luxa Limited Privacy Policy
Luxa are committed to safeguarding the privacy of our Customers - past, present and future. This policy applies in our capacity as Data Controller with respect to the personal data of our Customers.
What
data we hold
We process your Account Data (“Account Data” in GDPR jargon) to contact you regarding our business
transactions. We collect this
information when you enquire about or buy products from us, and we maintain a
customer database in our Accounting system and hosted in our trade website, www.luxalondon.com . The legal basis for this processing is the “appropriate
communication with our customers”.
The account data that we hold is your name, Company name, e-mail
address, telephone number and business or delivery address -
nothing more personal than that.
We process information that you provided to us for the purpose of sending
e-mail notifications and/or newsletters (this is called “Notification Data”). The Notification
Data may be processed for the purposes of sending you, from time to time,
information about our products and services through our Newsletter. We maintain
this database in Mailchimp, a GDPR certified provider. Again, the legal basis for this processing is “appropriate communication with our customers”.
Included in the Notification Data are your name and e-mail
address.
Security
and personal data
All personal data that we process for the purposes outlined shall
not be kept for longer than is necessary for that purpose.
The period of retention will be based on the continued
communication with our customers or when it is necessary for compliance with a
legal obligation.
We take appropriate technical and organisational precautions to
secure your personal data and to prevent the loss, misuse or alteration of this
personal data.
If you are using a password to access the services contained
through our trade website, you should ensure that your password is not
susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password
you use confidential and we will never ask for your password, which will be
kept in encrypted form within our website.
Where does the data come from
We
may ask and store your data when:
-
you make an enquiry about our products
-
we start a business relationship when you purchase
our products
-
you give us your details and express your
consent that you want to be contacted regarding our products and services,
either in person at trade shows, by ‘phone or e-mail communication or via the
opt-in form in our website, www.luxalondon.com .
How
we use your data
We will use the Account Data to contact you regarding our business
transactions (including sending invoices and statements) - we
will do this by e-mail or phone. We will
use the Notification Data to inform you about our products and events through
our newsletter, mainly by email.
Your data is kept safe and will never, ever be shared with a 3rd
party.
You can update your account data by sending us an email or logging
into the Luxa London trade area if you have a trade account set up with us via
that website.
- We will only send you content, offers and information that relate to Luxa
London.
- For notification data, we will always offer an option to update
your details or to unsubscribe within the body of the e-mail sent to you.
Your right to object
You have the right to object to the processing of your personal
data that we carry out. The quickest way
to do this is :
-
notifying us by email (info@luxalondon.com) that you
no longer want us to communicate with you regarding future business
transactions.
-
unsubscribing from our newsletter (you can do
this at any time by following the link at the bottom of the newsletter e-mail)
Your principal rights under the data
protection law are:
The right to access
The right to rectification
The right to erasure
The right to restrict processing
The right to object to processing
The right to data portability
The right to complain to a supervisory
authority
The right to withdraw consent.