Terms & Conditions

1    Introduction

1.1        This document (together with any documents referred to in it) advises you of the terms and conditions (the 'Conditions') upon which we will sell the Goods to you. You may print a copy for future reference.

1.2        'Business Day' means a day other than a Saturday, Sunday or public holiday when banks in London are open for business.

1.3        'Event Outside Our Control' has the meaning given in clause 15.

1.4        'Goods' means the goods listed on our website ('the Website') which we may supply.

1.5        Before confirming your order please read through these Conditions and in particular our cancellations and returns policy at clause 11 and limitation of our liability and your indemnity at clause 13.

1.6        By ordering any of the Goods, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.

2    About us

2.1        We, Luxa Limited, own and operate this Website. We're a limited company registered in England and Wales under company number: 4181034. Our registered office is at Unit 137, Battersea Business Centre, 99-109 Lavender Hill, London, SW11 5QL. Our VAT Number is GB 769 7493 55.

2.2        Our telephone number is +44 (0)20 7585 0055.

2.3        Our email address is info@luxalondon.com.

3    Overseas orders

3.1        We may accept orders from individuals located outside the United Kingdom and ship overseas subject to you paying any additional shipping or postage costs.

3.2        We will inform you of any additional shipping or postage costs as soon as possible after you have placed the order. If you do not wish to pay these costs you may cancel your order. If you wish to continue with the order you must confirm to us that you will pay these additional costs within 7 days of us telling you what they will be. If we do not receive this confirmation from you within this time period, we will treat you as having cancelled your order.

3.3        Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

3.4        If we agree to supply any goods ordered from the Website for delivery outside the United Kingdom, they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including VAT and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

4    Eligibility to purchase from the Website

To be eligible to purchase the Goods and lawfully enter into and form a contract with us, you must be 18 years of age or over.

5    Price

5.1        The prices of the Goods are quoted on the order page.

5.2        Prices and any other charges quoted on the order page are based on delivery of the Goods in the United Kingdom unless otherwise specified.

5.3        Prices quoted do not include the costs of delivery of the Goods. The costs of delivery of the Goods will be shown separately on the order page and added to the amount payable by you.

5.4        Unless otherwise stated, the prices quoted exclude VAT which will be added at the current rate, to the total amount due from you.

6    Payment

6.1        Payment can be made by any major credit or debit card or by using a PayPal account.

6.2        However, we do not accept the following: American Express, Diner’s Club.

6.3        By placing an order, you consent to payment being charged to your debit/credit card account or PayPal account as provided on the order form.

6.4        If you pay us by credit or debit card or PayPal account through the website the payment will be taken immediately, and the Goods dispatched to you as soon as possible thereafter.

6.5        We will contact you if there is a problem with your order, such as if any items are out-of-stock.

6.6        We shall contact you should any problems occur with the authorisation of your card or payment through your PayPal account.

7    Interest

7.1        Unless clause 7.2 applies, you must pay us interest on any amounts you owe us and fail to pay us on the due date (as specified on the invoice) at the rate of 3% a year above the base lending rate of NatWest Bank applicable from time to time, accruing daily from the due date until the date of payment, whether before or after any judgment.

7.2        We will not charge you interest for the period of dispute in respect of an invoice that you dispute in good faith, provided you have advised us within a reasonable time of receiving it that you dispute it and your basis for disputing it.

8    Order process and formation of a contract

8.1        Our Website, catalogue and brochure merely illustrate our Goods and the packaging of the Goods. Your computer may not accurately display the colours of the Goods. Although we aim to accurately depict our Goods and their packaging, there may be differences between the packaging and the colours of the Goods delivered to you and those shown on our Website and in our catalogue and brochure.

8.2        All orders are subject to acceptance and availability. If we are unable to supply you with the Goods in your order due to matters such as unavailability of stock, materials, key staff or an Event Outside Our Control, or because we have identified a mistake in the description of the Goods or the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us.

8.3        If the Goods are temporarily unavailable, we will notify you by email or telephone of the date they are expected to be available. You will have the option either to wait until they are available or to cancel your order. If you cancel your order, we will refund any sums you have paid us.

8.4        Any order placed by you for the Goods constitutes an offer to purchase them from us.

8.5        You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods.

8.6        A 'Confirmation Notice' means an email which we send to you to confirm the order placed for the Goods with any amendments agreed. A Confirmation Notice will be our acceptance of the offer made in the order to which that Confirmation Notice relates.

8.7        A contract between you and us for the supply of the Goods (the 'Contract') incorporating the version of these Conditions in force at the time of your order will come into existence when we send you the Confirmation Notice relating to your order. You may print and keep a copy of the Confirmation Notice for future reference.

8.8        If you think that there is a mistake in the Confirmation Notice or if you wish to make any changes, please contact us to discuss this. If you request a change, we will tell you if that is possible and about any changes to the price, delivery or performance dates or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change.

8.9        We may make

8.9.1           minor technical adjustments to the Goods to improve them or to comply with relevant laws and regulatory requirements,

8.9.2           changes to these Conditions as a result of changes in any relevant laws and regulatory requirements,

8.9.3           changes to these Conditions as a result of changes in how we accept payment from you,

8.9.4           changes in the amount payable by you to the extent of any changes in the VAT included in the price or payable in relation to the price.

8.10     If we make any changes in accordance with clause 8.9 we will give you written notice of the changes before we supply the Goods. You can choose to cancel the contract if the change would be significantly to your disadvantage.

8.11     Any variation to these Conditions which have been incorporated into the Contract or to the Contract other than those mentioned in clause 8.9 shall only be binding when agreed in writing and signed by you and us.

9    Delivery

9.1        The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address.

9.2        Any dates quoted for delivery of the Goods are approximate only. If no date is specified then it will take place as soon as reasonably possible, but in any event within 30 days of the date of the Confirmation Notice, unless there is an Event Outside Our Control, in which case clause 15 shall apply.

9.3        If you have agreed to collect the Goods from our premises, delivery shall occur at our premises when we hand the Goods to you

9.4        Unless clause 9.5 applies, if we have agreed to deliver the Goods to a delivery address which you have given us, delivery shall occur when we place the Goods in the physical possession of you or anyone you have identified to us as the person authorised by you to take delivery of the Goods.

9.5        If you have asked us to use an independent carrier other than our normal carrier to deliver the Goods to you, delivery shall occur when we deliver the Goods to that carrier.

9.6        You must examine the Goods within a reasonable time after arrival and let us know as soon as reasonably possible if they are faulty, damaged or not as described.

9.7        If no one is present at your delivery address to take delivery, we will advise you of our attempted delivery. You must then contact us to make arrangements for us to deliver the Goods.

9.8        We may end the contract with you and charge you for any extra storage costs we have incurred if we have agreed to deliver the Goods, you have not been available to take delivery on the date we agreed to deliver them, and we have not been able to re-arrange delivery within 14 Business Days of the original delivery date

9.9        For Christmas deliveries, we recommend that you check the Website for the last order date. We will endeavour to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24 December.

10  Risk and title

10.1     The Goods will be at your risk from the time of delivery.

10.2     Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including VAT and the cost of delivery.

11  Cancelling your Contract and returns

11.1     Cancelling before Confirmation Notice

11.1.1        You may cancel your order for the Goods by notifying us of your decision to cancel at any time prior to despatch of the goods. This notification must be received by us prior to despatch.

11.1.2        You may notify us of your decision to cancel by sending us a statement saying that you wish to cancel quoting your name, address, the name or a description of the Goods and your order reference number by telephone, email or post.

11.2     Cancellation after Confirmation Notice

11.2.1        The 'Cancellation Period' means the period between the date we send you a Confirmation Notice and the expiry of 14 calendar days after the day you receive the Goods.

11.2.2        Subject to clause 11.5, you may cancel the Contract at any time during the Cancellation Period by notifying us of your decision to cancel.

11.2.3        You may notify us of your decision to cancel by sending a statement saying that you wish to cancel quoting your name, address, the name or a description of the Goods and your order reference number by Telephone, email or post.

11.3     Return of Goods

11.3.1        Upon receiving notice of your cancellation, we will refund any payment made for them.

11.3.2        Having received the Goods in accordance with these Terms and Conditions, items may only be returned to us by agreement.

11.3.3        You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return. We may offer to collect the Goods from you and charge you for the cost of collecting the Goods. If we offer to collect the Goods, we will contact you to ascertain whether you agree to us collecting the Goods, whether you agree to pay the costs of collection if we are charging you for collection, and if so, to make arrangements for collection. If you agree to pay the costs of collection, we may deduct this from any sum we owe you.

11.3.4        Goods to be returned must be of saleable condition, including intact packaging in good condition.

11.4     Refunds on cancellation

11.4.1        So long as you are entitled to cancel and have complied with your obligations under clauses 11.2 and 11.3, we will refund you the balance of the price, any VAT and any standard delivery costs you paid to us after deducting:

11.4.1.1          any reduction in the value of the Goods in accordance with clause 11.3.3; and

11.4.1.2          any cost to us of collecting the Goods (if applicable).

11.4.2        If the Contract is for the supply of goods only, or for goods and services with the main purpose being the supply of goods, unless we have agreed to collect the Goods from you, we will refund you the sum in clause 11.4.1 within 14 days after the earlier of:

11.4.2.1          the day on which we receive the Goods back from you, or

11.4.2.2          the day on which you supply evidence to us that you have sent the Goods back to us.

11.4.3        If the Contract is for the supply of goods only, or for goods and services with the main purpose being the supply of goods and we have agreed to collect the Goods from you, we will refund you the sum in clause 11.4.1 within 14 days of our receipt of your cancellation notice.

11.4.4        We will refund you the sum in clause 11.4.1 using the same method of payment used by you, unless you agree to a refund by a different method of payment.

12  Governing Law and Jurisdiction

12.1 All contracts of sale shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

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